User Data Deletion Instructions

Overview

In compliance with Meta Platform Terms and global data protection standards, Quickcare Solutions provides a simple, transparent process for users, patients, and hospital administrators to request the permanent deletion of their account data and associated records from UpcharPlus and CareCenter.

How to Request Data Deletion (Step-by-Step)

1. Send an Email Request: Compose an email to our official Data Protection & Support desk at support@upcharplus.in with the subject line Data Deletion Request.
2. Provide Verification Details: Include your registered phone number (e.g. +91 XXXXXXXXXX) or the hospital/clinic profile name registered with your account.
3. Processing & Confirmation: Our support team will verify your identity and permanently purge your profile, appointment history, stored WhatsApp credentials (WABA ID, tokens), and personal medical data within 7 business days.
4. Confirmation Notice: You will receive a written confirmation email once all records have been completely deleted from our active servers and databases.

WhatsApp Business & Meta Permissions Revocation

If you are a clinic administrator who connected your WhatsApp Business Account via Meta Embedded Signup and wish to revoke UpcharPlus access immediately:

• Open your Facebook Business Settings > System Users / Connected Apps.
• Locate the UpcharPlus application and click Remove Access / Revoke Permissions.
• Alternatively, click Disconnect WhatsApp inside your CareCenter WhatsApp Dashboard.